Process Mining
1 Data Summary
Number of tickets to analyze 7253 with 9 attributes And total number of events 58716
1.1 State Occurance
Top 10 State
Bottom 10 State
1.2 Most No. of Transition
2 Data Quality Check
Missing Value
FALSE
FALSE incident_id 0
FALSE start 0
FALSE incident_activity_number 0
FALSE incident_activity_type 0
FALSE assignment_group 0
FALSE km_number 0
FALSE interaction_id 0
FALSE lifecycle 0
FALSE act_instance_id 0
FALSE
FALSE incident_id 0
FALSE start 0
FALSE incident_activity_number 0
FALSE incident_activity_type 0
FALSE assignment_group 0
FALSE km_number 0
FALSE interaction_id 0
FALSE lifecycle 0
FALSE act_instance_id 0
FALSE # A tibble: 0 x 9
FALSE # ... with 9 variables: incident_id <chr>, start <dttm>,
FALSE # incident_activity_number <chr>, incident_activity_type <chr>,
FALSE # assignment_group <chr>, km_number <chr>, interaction_id <chr>,
FALSE # lifecycle <chr>, act_instance_id <int>
Duration Outlier
Overlaps
Time Anomalies
3 Event Data
3.1 Event Mapping
FALSE Case identifier: incident_id
FALSE Activity identifier: incident_activity_type
FALSE Resource identifier: assignment_group
FALSE Activity instance identifier: act_instance_id
FALSE Timestamp: start
FALSE Lifecycle transition: lifecycle
3.2 Event Summary
FALSE Number of events: 58716
FALSE Number of cases: 7253
FALSE Number of traces: 3642
FALSE Number of distinct activities: 36
FALSE Average trace length: 8.095409
FALSE
FALSE Start eventlog: 2014-03-01 01:45:54
FALSE End eventlog: 2014-03-31 22:47:33
FALSE incident_id start incident_activity_number
FALSE Length:58716 Min. :2014-03-01 01:45:54 Length:58716
FALSE Class :character 1st Qu.:2014-03-07 16:10:45 Class :character
FALSE Mode :character Median :2014-03-14 14:03:11 Mode :character
FALSE Mean :2014-03-15 21:54:17
FALSE 3rd Qu.:2014-03-21 15:35:15
FALSE Max. :2014-03-31 22:47:33
FALSE
FALSE incident_activity_type assignment_group km_number
FALSE Assignment :10629 TEAM0008:12186 Length:58716
FALSE Closed : 7589 TEAM0039: 5156 Class :character
FALSE Status Change : 6470 TEAM0191: 3308 Mode :character
FALSE Operator Update: 6437 TEAM0181: 2610
FALSE Open : 6333 TEAM0086: 2140
FALSE Reassignment : 5693 TEAM0007: 1853
FALSE (Other) :15565 (Other) :31463
FALSE interaction_id lifecycle act_instance_id .order
FALSE Length:58716 Start:58716 Length:58716 Min. : 1
FALSE Class :character Class :character 1st Qu.:14680
FALSE Mode :character Mode :character Median :29359
FALSE Mean :29359
FALSE 3rd Qu.:44037
FALSE Max. :58716
FALSE
3.3 Trace Detail
3.4 Trace Map
Top 20 trace
Bottom 20 trace
4 Process Map
4.1 Frequency Profile
Relative Frequency
- The relative number of instances per activity
- The relative outgoing flows for each activity
Relative Case
- The relative number of cases per activity and flow
Absolute Frequency
- The absolute number of activity instances and flows
Absolute Case Frequency
- The absolute number of cases behind each activity and flow
4.2 Performance Profile
Mean Profile
4.3 Combination Profile
5 Resource Map
6 Precedence Matrix
Absolute frequency
Relative Frequency
Antecedent-wise Frequencies
Consequent-wise Frequencies