1.1 State Occurance

Top 10 State

Bottom 10 State

1.2 Most No. of Transition

3.1 Event Mapping

FALSE Case identifier:      incident_id 
FALSE Activity identifier:      incident_activity_type 
FALSE Resource identifier:      assignment_group 
FALSE Activity instance identifier: act_instance_id 
FALSE Timestamp:            start 
FALSE Lifecycle transition:     lifecycle

3.2 Event Summary

FALSE Number of events:  58716
FALSE Number of cases:  7253
FALSE Number of traces:  3642
FALSE Number of distinct activities:  36
FALSE Average trace length:  8.095409
FALSE 
FALSE Start eventlog:  2014-03-01 01:45:54
FALSE End eventlog:  2014-03-31 22:47:33

FALSE  incident_id            start                     incident_activity_number
FALSE  Length:58716       Min.   :2014-03-01 01:45:54   Length:58716            
FALSE  Class :character   1st Qu.:2014-03-07 16:10:45   Class :character        
FALSE  Mode  :character   Median :2014-03-14 14:03:11   Mode  :character        
FALSE                     Mean   :2014-03-15 21:54:17                           
FALSE                     3rd Qu.:2014-03-21 15:35:15                           
FALSE                     Max.   :2014-03-31 22:47:33                           
FALSE                                                                           
FALSE      incident_activity_type assignment_group  km_number        
FALSE  Assignment     :10629      TEAM0008:12186   Length:58716      
FALSE  Closed         : 7589      TEAM0039: 5156   Class :character  
FALSE  Status Change  : 6470      TEAM0191: 3308   Mode  :character  
FALSE  Operator Update: 6437      TEAM0181: 2610                     
FALSE  Open           : 6333      TEAM0086: 2140                     
FALSE  Reassignment   : 5693      TEAM0007: 1853                     
FALSE  (Other)        :15565      (Other) :31463                     
FALSE  interaction_id     lifecycle     act_instance_id        .order     
FALSE  Length:58716       Start:58716   Length:58716       Min.   :    1  
FALSE  Class :character                 Class :character   1st Qu.:14680  
FALSE  Mode  :character                 Mode  :character   Median :29359  
FALSE                                                      Mean   :29359  
FALSE                                                      3rd Qu.:44037  
FALSE                                                      Max.   :58716  
FALSE 

3.3 Trace Detail

3.4 Trace Map

Top 20 trace

Bottom 20 trace

4.1 Frequency Profile

Relative Frequency

• The relative number of instances per activity
• The relative outgoing flows for each activity

Relative Case

• The relative number of cases per activity and flow

Absolute Frequency

• The absolute number of activity instances and flows

Absolute Case Frequency

• The absolute number of cases behind each activity and flow

4.2 Performance Profile

Mean Profile

4.3 Combination Profile